Manuela BASSO
Brand equity
Complex technical industries
Strategic and operational plans
Organization, holistic view, curiosity
France
Professional Status
Employed
Unavailable
About Me
"The important thing is not to stop asking questions. Curiosity has its own reason to exist. - Albert Einstein -
I have been working in the pharmaceutical industry for almost 5 years, getting up every morning to improve the lives of millions of patients.
My curiosity and my creativity help me to find new ideas for the external communication activities of Nemera (world leader in pharmaceutical devices).
Thanks to my sense of organization, but also my adaptability, I coordinate all the activities on and off-line, institutional and product messages, the organization of events and press relations.
Familiar with transversal operations, multicultural environments and ultra-competitive markets, I would like to join a dynamic and customer-oriented company to evolve with it to improve the brand image and the results.
I have been working in the pharmaceutical industry for almost 5 years, getting up every morning to improve the lives of millions of patients.
My curiosity and my creativity help me to find new ideas for the external communication activities of Nemera (world leader in pharmaceutical devices).
Thanks to my sense of organization, but also my adaptability, I coordinate all the activities on and off-line, institutional and product messages, the organization of events and press relations.
Familiar with transversal operations, multicultural environments and ultra-competitive markets, I would like to join a dynamic and customer-oriented company to evolve with it to improve the brand image and the results.
Bilingual customer service officer
ACTA - ARC Global
May 2009
to September 2009
Part-time
Limonest
France
- In a hotline support platform for AUDI, VW, SEAT and SKODA, I was responsible for the assistence of French, Italian, English and German motorists.
- Resolutions to problems or special cases.
Detailed Description
- Treatment of 50-100 customers per day.
- Management and monitoring of telephone or computer customers.
- Booking rental cars and monitoring of these reservations.
- Hotel, flight, train reservations and monitor these reservations.
Company Description
ACTA, a subsidiary of the major European Automobile Clubs, was founded in 1992 to complete the network of European support of ARC Europe, the European leader for the assistance of new vehicles in Europe, to deploy and support services (24 / 24, 7/7).
The expertise developed throughout these years, allows for ACTA is currently positioned as a major player.
The expertise developed throughout these years, allows for ACTA is currently positioned as a major player.
Company website